Terms of Service

Last updated: 07.09.2026

1. About These Terms

These Terms of Service (“Terms”) apply to your use of this website and to services purchased or arranged through it.

The website is operated by Hospitality Marketing Strategies Ltd, a company registered in England and Wales under company number 15071363, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“we”, “us”, or “our”).

By using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

These Terms apply to all visitors and users of the website. Additional terms may apply to particular services or purchases where stated on the website or provided to you before you enter into an agreement with us.

2. About Our Website

Our website provides information, educational content, film analysis, resources, articles, videos and information about our professional services.

Our work explores communication, influence, human behaviour, leadership, executive presence and related subjects through the lens of cinema.

We may update, change, suspend or remove parts of the website from time to time.

We aim to keep the information on the website accurate and up to date. However, we do not guarantee that all information will always be complete, accurate or current.

3. Our Services

We offer professional services including:

• Executive Coaching;
• Corporate Training & Workshops; and
• Keynotes & Speaking.

The information about these services on the website is intended to give you an overview of what we offer. It does not, by itself, create a contract for services.

3.1 Initial consultation

For many services, the first step is an initial conversation during which we discuss your goals, requirements and what you are looking for.

An initial consultation does not automatically create a contract for paid services.

We reserve the right to decline an engagement where we do not believe the service is appropriate for your needs or where we are unable to provide the service.

3.2 Proposal and agreement

Following an initial conversation, we may provide you with details of the proposed service, including its scope, fee, timing and any other relevant information.

A contract for paid services is formed when you accept our proposal or otherwise agree to the relevant service terms and we confirm your booking or engagement.

The information provided to you before payment, together with these Terms, will form the basis of the agreement between us.

Where there is a specific written agreement or proposal relating to your engagement, that document will apply to the extent that it contains terms specific to your service.

3.3 Providing the services

We will provide the services with reasonable care and skill, as required by applicable law.

We will make reasonable efforts to deliver the services at the agreed time and in accordance with the agreed scope.

You agree to provide any information, materials or cooperation reasonably required for us to provide the services.

We do not guarantee any particular business, professional, financial, career or personal outcome from coaching, training or speaking services.

4. Fees and Payment

The fee for a service will be communicated to you before you are required to make payment.

Prices may be stated in pounds sterling or another currency, as indicated at the time of purchase or in the relevant proposal.

Unless otherwise agreed, payment must be made in full before the relevant service begins.

Where payment is made through our website, payments may be processed by a third-party payment provider such as Stripe.

You may be required to provide information necessary to process your payment. Payment information is handled by the relevant payment provider in accordance with its own terms and privacy practices.

A payment is considered complete only when it has been successfully processed.

If payment is not received when due, we may postpone or cancel the relevant service, subject to your statutory rights.

5. Booking and Scheduling

The date and time of a coaching session, workshop, keynote or other service will be agreed with you before the service is provided.

Once a service has been confirmed, we will make reasonable efforts to provide it at the agreed time.

You are responsible for ensuring that you are available at the agreed time and, where relevant, that your team or attendees are available and have the necessary information to participate.

For online services, you are responsible for having a suitable internet connection and the necessary equipment to participate.

6. Cancellation and Rescheduling by You

We understand that circumstances can change. Our cancellation and rescheduling arrangements are designed to be reasonable while protecting time that has been reserved for your engagement.

The specific cancellation arrangements applicable to your service will be communicated before you make payment.

Where you need to cancel or reschedule a service, please contact us as soon as possible using the contact details provided with your booking.

Where a service is rescheduled by agreement, the new date will be subject to availability.

Any cancellation or rescheduling fee will be reasonable and proportionate to any costs or losses we reasonably incur as a result of the cancellation or rescheduling, and will not exceed what is permitted by applicable law.

6.1 Consumer cancellation rights

If you are a consumer entering into a contract with us online or otherwise at a distance, you may have a statutory right to cancel the contract within 14 days without giving a reason.

This right does not apply in every circumstance. In particular, where you have requested that a service begins during the cancellation period, specific rules may apply.

If you ask us to begin providing the service before the end of the 14-day cancellation period, you may be required to pay for the proportion of the service that has been provided up to the point at which you cancel.

Where a service has been fully performed at your request during the cancellation period, your right to cancel may no longer apply where the legal requirements for this exception have been met.

Nothing in these Terms limits or excludes any statutory cancellation or other consumer rights that apply to you.

6.2 How to exercise a statutory cancellation right

Where you have a statutory right to cancel, you may notify us by email or post using the contact details provided at the end of these Terms.

You do not need to use any particular wording as long as your communication clearly states that you wish to cancel.

Where a refund is due, we will process it in accordance with applicable law.

7. Cancellation by Us

We may need to cancel or reschedule a service in circumstances where we are unable to provide it, including because of illness, technical problems, emergencies or other circumstances beyond our reasonable control.

If we cancel a service that you have paid for and we are unable to provide a suitable replacement, we will provide any refund required by applicable law.

We may also cancel an engagement where you materially or seriously breach these Terms or the agreed service terms.

8. Changes to Services

We may occasionally need to make reasonable changes to the content, format, timing or delivery of a service where necessary to provide the service effectively.

Where a change materially affects a service you have already purchased, we will notify you and, where required by law, provide you with the appropriate options.

For workshops and speaking engagements, the final content and format may be adapted to reflect the needs of the audience or organisation, provided that this remains within the agreed scope.

9. Cinema Lens Club

The Cinema Lens Club is a membership offering exploring communication, influence, leadership, human behaviour and related subjects through cinema.

Paid membership is provided through Substack.

If you choose to become a paid member:

• membership is purchased through Substack;
• payment and subscription management are handled through Substack and its applicable payment providers;
• your membership is subject to the terms and conditions presented to you by Substack at the time of purchase;
• pricing, billing, renewal and cancellation information will be provided through the relevant Substack membership page; and
• you may need a Substack account to access membership content.

Our website may contain information about the Cinema Lens Club and links to its Substack page. However, the purchase and management of the paid membership take place through Substack.

If the information on our website differs from the specific membership terms presented to you by Substack at the time of purchase, the terms applicable to your membership purchase will govern that transaction.

We may change the content, format, schedule or features of the Cinema Lens Club from time to time. Where a material change affects an existing paid membership, we will provide any notice or rights required by applicable law or the applicable membership terms.

10. Free Resources and Downloads

We may provide free resources, guides, worksheets, articles, videos or other materials through the website.

Unless we expressly state otherwise, these materials are provided for your personal use or internal business use.

You may download and use them for their intended purpose, but you must not:

• resell them;
• reproduce or republish them as your own;
• distribute them commercially;
• remove copyright or other ownership notices; or
• modify and redistribute them for commercial purposes.

Different terms may apply to a particular resource where we expressly state this.

11. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to us.

This includes:

• articles and written content;
• film analysis and commentary;
• videos and audiovisual content;
• downloadable resources;
• original frameworks and educational materials;
• graphics and images;
• logos and branding; and
• the design and presentation of the website.

All such content is protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of our intellectual property to you.

You may view and use website content for personal or internal business purposes. You must obtain our written permission before reproducing, republishing, distributing or commercially exploiting our content, unless a particular use is permitted by law.

12. Film and Third-Party Intellectual Property

Our work may reference or analyse films, television programmes, characters, performances, scenes, dialogue and other third-party creative works.

Any trademarks, film titles, characters, images, clips and other third-party intellectual property remain the property of their respective owners.

We do not claim ownership of third-party intellectual property.

References to third-party works may be used for purposes including commentary, criticism, analysis, education and discussion, subject to applicable intellectual property laws.

13. Educational and Informational Content

The information available through this website, including articles, videos, film analysis, resources and other educational materials, is provided for general informational and educational purposes.

It is not intended to constitute legal, financial, medical, therapeutic or other regulated professional advice.

Our coaching, training and educational services are intended to support learning, reflection and professional development. They do not guarantee a particular result or outcome.

You are responsible for deciding how to apply information provided through our website or services to your own circumstances.

14. Newsletter

If you choose to subscribe to our newsletter, we may send you emails containing articles, film analysis, communication insights, resources, updates, information about our work and, where permitted, information about relevant services or offerings.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.

Our processing of your personal information in connection with the newsletter is explained in our Privacy Policy.

15. Third-Party Services and Links

Our website may contain links to or use services provided by third parties.

Third-party services operate independently from us and may have their own terms, privacy policies and cookie policies. Your use of those services may therefore be subject to the relevant third party’s terms and policies.

We are not responsible for the availability, content, security or practices of third-party websites or services.

16. Website Availability and Security

We aim to keep the website available and functioning properly, but we do not guarantee that it will always be available, operate without interruption or be free from errors.The website may occasionally be unavailable because of maintenance, technical problems, security issues or circumstances outside our reasonable control.You must not knowingly introduce viruses, malware or other harmful material into the website or attempt to interfere with its security or operation.

17. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy. Our Privacy Policy explains how we collect, use, store and share personal information and the rights available to you.

18. Cookies and Similar Technologies

Our website uses cookies and similar technologies.Some cookies are necessary for the website to operate. Other cookies, including analytics and advertising-related technologies, may require your consent. Information about the cookies and similar technologies used on our website, and how you can manage your preferences, is provided in our Cookie Policy.

19. Our Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

If you are a consumer, nothing in these Terms affects your statutory rights.

Subject to the above, we are not responsible for losses that:

• were not reasonably foreseeable when the relevant contract was formed;
• arise from your failure to provide information or cooperation reasonably required for us to provide the service;
• result from your failure to follow reasonable instructions; or
• arise from circumstances outside our reasonable control.

Where you purchase services as a business, any additional liability terms expressly agreed with you in writing may also apply.

20. Events Outside Our Reasonable Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.

These circumstances may include serious technical failures, internet or telecommunications failures, natural disasters, government action, strikes, civil emergencies, serious illness or other events that could not reasonably have been prevented or avoided.

Where reasonably possible, we will notify you and take reasonable steps to minimise the effect of such an event.

21. Suspension or Termination

We may suspend or restrict your access to the website where reasonably necessary for security, maintenance, legal or operational reasons.

We may also restrict access where you materially breach these Terms.

Suspending or restricting access to the website does not automatically terminate any contract for services that you have already entered into with us.

22. Complaints

If you have a question, concern or complaint about our website or services, please contact us first.

We will consider complaints fairly and make reasonable efforts to resolve them.

You can contact us at:

Email: hello@milaholosha.com

Company:Hospitality Marketing Strategies Ltd
Registered office:71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

23. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

If a change materially affects an existing contract with you, we will take reasonable steps to notify you where required by law.

The Terms applicable to a service will generally be the version in effect when you entered into the relevant contract, unless a later change is required by law or has otherwise been agreed with you.

24. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will continue to have the benefit of any mandatory rights and protections available to you under the laws that apply to you.

Subject to those rights, the courts of England and Wales will have jurisdiction over any disputes arising from these Terms or your use of the website.